Frequently Asked Questions
Q: Which brands and types of servo motors does CTC primarily supply?
A: We provide comprehensive solutions for all major brands and series of servo motors. This includes leading international brands such as Mitsubishi, Yaskawa, Fanuc, Siemens, and Bosch Rexroth, as well as Japanese brands like Panasonic and others. Our portfolio covers various models from small and medium power to high-torque and high-speed options, complete with matching drives and accessories.
Q: How is product sourcing and quality guaranteed? Are the products refurbished or used?
A: We solemnly guarantee that all our products are 100% genuine, brand new, and in original sealed packaging. Through long-term authorized partnerships with official brands and top-tier distributors, we ensure full traceability. Every unit undergoes a strict quality inspection before shipment and is backed by an official authorized warranty. We do not deal in refurbished or used products, so you can order with absolute confidence.
Q: My equipment urgently needs a motor replacement. What is your delivery lead time?
A: We understand the high cost of downtime. For standard models, we offer fast dispatch services. Leveraging our efficient global logistics network, over 85% of replacement part orders are delivered within 10 business days, ensuring the continuity of your operations.
Q: What about your technical support? What should I do if I encounter a technical issue?
A: Our team of professional engineers provides 24/7 technical support via WeChat and email. Whether you need help with selection, installation, commissioning, or troubleshooting, our engineers are here to offer prompt and professional remote assistance to resolve any issue quickly.
Q: Can you provide compliance documentation related to the products?
A: Absolutely. We understand the critical importance of compliance. We provide complete Rare Earth Compliance documentation and other relevant technical documents with your shipment. This ensures your import and production processes adhere to international environmental regulations, facilitating smooth customs clearance and production.
Q: What are the specifics of your after-sales service policy?
A: We offer a “Worry-Free After-Sales Guarantee.” For any quality issues within 12 months of purchase, we promise to cover all round-trip shipping costs for free replacements or returns. The process is straightforward and efficient.
Q: Do you offer exclusive services for key accounts or VIP customers?
A: Yes. For our VIP members and long-term partners, we provide exclusive on-site technical support. Our engineers can visit your facility for in-depth services like equipment diagnostics and system optimization, acting as your dedicated technical backup.
Q: How do you ensure competitive and reasonable pricing?
A: Thanks to our strong supply chain integration and bulk purchasing power, we can offer highly competitive market prices. We adhere to transparent pricing with no hidden fees, committed to maximizing your cost savings while delivering the highest quality.
Q: Can I purchase just one motor, or is a bulk order required?
A: We offer flexible procurement solutions. We cater to all needs, whether it’s for a single unit sample, a small-batch trial run, or large-volume purchases. We believe excellent service starts with the very first order.
Q: How do I place my first order?
A: Simply provide the brand, model, and quantity of the products you need. Our sales consultant will immediately process your request, providing a precise quotation, stock confirmation, and the fastest logistics solution. Please contact our 24/7 customer service to start an efficient and worry-free procurement experience.
